Company: Salt Air Heating, Cooling & Electrical

Location: Wilmington, NC

Pay: Starting at $16.00 per hour + Performance Bonuses and commissions, top reps can earn up to $27/hour

Job Type: Full-Time

Schedule: Monday–Friday, 8:00 AM–4:30 PM

Job Description

Salt Air Heating, Cooling & Electrical is looking for a friendly, organized, and motivated Customer Service Representative to join our team in Wilmington, NC.

This position combines customer service, appointment scheduling, outbound calling, and general office support. We're looking for someone who enjoys talking to people, can handle a busy phone, and takes pride in providing excellent customer service.

The right person will be dependable, comfortable making outbound calls, and motivated to help our service team succeed.

What You'll Do

• Answer incoming calls from customers and vendors in a friendly, professional manner.

• Make outbound calls to existing and potential customers to schedule service, maintenance, and sales appointments.

• Coordinate scheduling with the service dispatcher and sales team.

• Follow up with customers after service calls and installations to ensure satisfaction.

• Help maintain customer relationships and encourage repeat business.

• Ask questions to understand customer needs and identify potential sales opportunities.

• Track calls, appointments, and customer information using ServiceTitan.

• Request customer feedback and Google reviews.

• Assist with general office duties, reports, and recordkeeping.

• Support the service department and office team as needed.

What We're Looking For

• 1–2 years of customer service, inside sales, call center, or phone-based experience preferred.

• Excellent communication and phone skills.

• Comfortable making outbound calls and scheduling appointments.

• Friendly, energetic personality with a positive attitude.

• Strong organizational skills and attention to detail.

• Ability to multitask and work independently.

• Reliable, punctual, and willing to learn.

• Basic computer skills; experience with ServiceTitan is a plus.

Pay & Benefits

• Starting pay of $16.00 per hour

• Performance-based bonuses and commissions can bring that up to $27/hour for top earners

• Health insurance available after 90 days

• Paid time off (PTO) begins accruing after 90 days

• Paid holidays after one year of employment

• Monday–Friday daytime schedule

Join Our Team!

We're looking for someone who enjoys helping customers, isn't afraid to pick up the phone, and wants to be part of a busy, growing service company.

If you're dependable, personable, and ready to put your customer service skills to work, we'd love to hear from you!

Apply today to join Salt Air Heating, Cooling & Electrical!

Company: Salt Air Heating, Cooling & Electrical

Location: Wilmington, NC

Job Type: Full-Time

Job Description

Salt Air Heating, Cooling & Electrical is looking for an experienced HVAC Service Operations Manager who enjoys developing technicians, improving performance, and leading by example.

This is not a sit-behind-a-desk management position. While some time will be spent in the office reviewing schedules, performance, and operations, the majority of your time will be spent in the field working directly with HVAC service technicians.

We're looking for someone who knows the HVAC service business, enjoys teaching others, and can help technicians improve their technical skills, customer communication, and overall performance.

If you're an experienced HVAC leader who would rather be out coaching your team than sitting in meetings all day, we'd like to talk with you.

What You'll Do

Training & Coaching

• Spend time in the field riding along with HVAC service technicians to provide hands-on training and coaching.

• Help technicians improve troubleshooting, diagnostics, repair recommendations, and customer communication.

• Train technicians on presenting repair and replacement options to customers.

• Identify individual training needs and develop plans to help technicians improve.

• Provide constructive feedback, encouragement, and accountability.

• Help newer technicians build confidence while supporting the continued development of experienced team members.

Service Operations & Leadership

• Oversee daily HVAC service operations, scheduling, and technician productivity.

• Work with dispatch to ensure technicians are scheduled efficiently.

• Monitor technician performance using ServiceTitan and key performance indicators (KPIs).

• Help improve service quality, completed jobs, customer satisfaction, and operational efficiency.

• Ensure estimates, service agreements, and customer follow-ups are completed.

• Identify and resolve issues that impact technicians or customers.

• Build a positive, accountable team focused on excellent service.

What We're Looking For

• Strong background in residential HVAC service, maintenance, and repair.

• Previous experience as an HVAC Service Manager, Field Supervisor, Lead Technician, or similar leadership role.

• Experience training, coaching, or mentoring HVAC technicians.

• Strong understanding of HVAC diagnostics, service procedures, and best practices.

• Ability to coach technicians on customer communication and presenting service options.

• Comfortable using performance metrics to identify areas for improvement.

• Experience with ServiceTitan or similar field service software preferred.

• Strong leadership, communication, and organizational skills.

• Willingness to spend most of the workday in the field alongside technicians.

What Makes Someone Successful in This Role?

We're looking for a leader who understands that great service departments are built by developing great technicians.

You should be comfortable holding people accountable while also giving them the training, support, and tools they need to succeed.

The right person will lead by example, build strong relationships with technicians, and take pride in seeing the team improve.

Why Join Salt Air?

At Salt Air Heating, Cooling & Electrical, we believe in doing things the right way. Our core values include safety, integrity, amazing service, accountability, and continuous improvement.

You'll have the opportunity to make a real impact by helping develop our technicians, improving service operations, and contributing to the continued growth of our company.

If you're an experienced HVAC professional who enjoys coaching others and wants to make a difference, we'd love to hear from you.

Apply today to join the Salt Air team in Wilmington, NC!

Company: Salt Air Heating, Cooling & Electrical

Location: Wilmington, NC

Job Type: Full-Time

Pay: Hourly, based on experience and qualifications

Job Description

Salt Air Heating, Cooling & Electrical is looking for an HVAC Service Technician with some hands-on experience who wants to continue developing their skills and growing their career.

We're looking for someone who understands the basics of residential heating and cooling systems, has experience performing maintenance and basic troubleshooting, and is ready to take the next step in their HVAC career.

You don't need to be a master technician, but you should have a good mechanical background, be comfortable working with HVAC equipment, and be motivated to learn more.

At Salt Air, we believe in developing our technicians through hands-on coaching, ongoing training, and opportunities for advancement.

What You'll Do

• Perform routine maintenance and inspections on residential HVAC systems.

• Diagnose and troubleshoot basic heating and cooling equipment issues.

• Perform minor repairs and assist senior technicians with more complex service calls.

• Check refrigerant levels, electrical components, filters, and overall system performance.

• Use HVAC diagnostic tools and testing equipment safely and effectively.

• Complete maintenance checklists and service documentation accurately.

• Communicate with customers about equipment conditions, repairs, and maintenance recommendations.

• Work with dispatch to complete scheduled service calls efficiently.

• Identify equipment issues and communicate parts or repair needs.

• Participate in ongoing technical training and ride-alongs with experienced technicians.

• Maintain a professional appearance and provide excellent customer service.

• Follow company safety procedures and service standards.

What We're Looking For

• 1–3 years of residential HVAC service or maintenance experience preferred.

• Basic understanding of heating, cooling, electrical, and refrigeration systems.

• Experience performing HVAC preventive maintenance and basic troubleshooting.

• Familiarity with HVAC diagnostic tools, gauges, and testing equipment.

• Ability to work independently on routine maintenance calls.

• Strong mechanical aptitude and problem-solving skills.

• Valid driver's license.

• Ability to safely use ladders, hand tools, and power tools.

• Good communication and customer service skills.

• Dependable, professional, and willing to continue learning.

• HVAC trade school education or EPA certification is a plus.

Pay & Benefits

• Competitive hourly pay based on experience and skills.

• Additional incentives for planned maintenance agreement sales.

• Health insurance available after 90 days.

• Paid time off begins accruing after 90 days.

• Paid holidays after one year of employment.

• Tool purchase program through payroll deductions.

• Tuition reimbursement of up to 100% for approved job-related classes.

• Ongoing technical training, manufacturer training, and hands-on coaching.

Grow Your Career With Salt Air!

At Salt Air Heating, Cooling & Electrical, we're looking for technicians who take pride in their work and want to keep getting better.

You'll have the opportunity to expand your technical knowledge, learn from experienced professionals, and develop the skills needed to advance to a senior service technician position.

If you have a solid foundation in HVAC service, enjoy working with customers, and want to be part of a company that invests in its technicians, we'd love to hear from you.

Apply today to join the Salt Air team in Wilmington, NC!